We have one of the industry’s largest and most advanced disaster response programs to help keep wireless communications running during times of disaster. Our wireless network is operating normally in Louisiana. Our teams will continue to work around the clock until all service is restored. Lack of commercial power continues to be a challenge for our recovery and customers. We are in communication with the power companies to coordinate our recovery efforts. Do not cut any lines on the ground and do not disrupt equipment – whether generators or other infrastructure. In addition, disruptions to commercial power can affect service for our customers even once repairs are made.Īs our recovery and cleanup work continues, we ask the community to be mindful that lines on the ground are providing critical connections. While equipment that serves a neighborhood can be powered and online, we may not be aware of specific in-home service impairment until customers return to their homes and commercial power is restored. We have made significant progress in restoring lines that run to homes and businesses, but there is much more work to be done. We have brought in additional technicians from out of state to bolster our local workforce and make repairs. Most of the damage to our wireline equipment has been to lines that run from central locations to people’s homes and businesses. Service impacts can still occur as our lines are sometimes accidentally cut during debris clean up.Īll of our wireline central offices and network hubs are working at this time, although some locations are running on backup power. In its place, we have brought in mobile cell sites to serve that area until repairs are completed. Yesterday, the FCC reported 127 cell sites out of service, of those, only 1 AT&T site is out of service and it’s because it is structurally damaged. Our wireless network in Louisiana is operating normally. In addition, our retail stores are re-opened and serving customers, you can see hours and locations at September 8, 2021, 8:45 a.m. Customers looking to reach us via phone can contact us 24/7 at 800.331.0500 for wireless support or at 800.288.2020 for Internet support. Most customers who call us also have the option to receive a call back at their personal convenience. We have deployed charging stations across the community to support those who have been displaced or remain without power.Ĭustomers experiencing issues with their AT&T service can reach us at att.com, on the myAT&T app or over the phone. Service impacts can still occur as our lines are sometimes accidentally cut during debris clean up. Today, the FCC reported 108 cell sites out of service in Louisiana, of those, only 8 AT&T sites are out of service. Our wireless network continues to improve as our crews optimize the facilities. In addition, disruptions to commercial power can affect service for our customers even once repairs are made. Of the wireline customers where we know service was impaired, more than 86% have had their service restored. We continue to work around the clock to restore service for our wireline customers in Louisiana. Over the course of the storm and through recovery, we have responded to more than 80 requests from first responder agencies and currently have 19 on-air solutions assisting them in their recovery efforts. We remain committed to keeping our customers, their families and the public safety community connected. As our recovery and cleanup work continues, we ask the community to be mindful that lines on the ground are providing critical connections. Our wireless network continues to operate normally in Louisiana, Mississippi and Alabama. In addition, disruptions to commercial power can affect service for our customers even once our repairs are made. Of the wireline customers where we know service was impaired, more than 90% have had their service restored. We continue to make progress on wireline restoration.

Hurricane aida